Effective Date: January 1, 2026
These Terms & Conditions establish the rules and responsibilities governing the relationship between Abenezer Tutoring, the Client/Parent/Guardian, and the Student.
By registering for or purchasing tutoring services from Abenezer Tutoring, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.
Abenezer Tutoring provides educational and tutoring services according to the program, subject, schedule, and package agreed upon with the Client.
The company will make reasonable efforts to provide qualified and appropriate teachers based on the student's educational needs and the availability of teachers. Teacher assignments may be changed when reasonably necessary due to availability, scheduling, performance, or other operational reasons.
All tutoring fees must be paid according to the official price communicated by Abenezer Tutoring management.
Clients must:
Clients must NOT:
A Client who is introduced to a Teacher through Abenezer Tutoring must not intentionally bypass the company in order to arrange private tutoring directly with that Teacher.
This includes:
Teachers may communicate with students and parents for legitimate educational purposes, including lesson scheduling, homework, assignments, academic progress, and lesson-related matters.
Clients should not pressure teachers to discuss:
Clients and students are expected to attend scheduled lessons on time. The Client should provide reasonable notice if the Student cannot attend. Repeated lateness or missed lessons may be subject to the company's cancellation or makeup-lesson policy.
If a Client needs to cancel or reschedule a lesson, they should notify Abenezer Tutoring as early as possible. Last-minute cancellations or repeated missed lessons may not qualify for a makeup lesson or refund.
If a Teacher is unable to attend, Abenezer Tutoring will make reasonable efforts to reschedule the lesson, provide a replacement Teacher where appropriate, or provide another reasonable solution.
Refund requests must be submitted directly to Abenezer Tutoring management. Teachers do not have authority to approve refunds, discounts, credits, or changes to payment arrangements. Refund eligibility depends on the tutoring package, lessons already provided, cancellation circumstances, company refund policy, and applicable law.
The Student is expected to participate respectfully and seriously in lessons.
Students should:
Abenezer Tutoring expects all parties to treat each other with respect.
The following behavior is not acceptable:
Serious misconduct may result in suspension or termination of services.
Parents/Guardians are responsible for providing accurate information regarding the Student, including age, grade level, academic needs, learning objectives, scheduling information, and contact information.
Abenezer Tutoring expects all Teacher-Student interactions to remain professional and education-related. Parents/Guardians should report any serious concern regarding a Teacher's conduct to management immediately.
For online tutoring, the Client is responsible for providing a suitable device, reliable internet access, appropriate software, and a reasonably quiet learning environment. Technical problems caused by the Client's equipment may not qualify for a refund or replacement lesson.
Clients and Students must not record, photograph, screenshot, distribute, or publish a Teacher's lesson, voice, image, teaching materials, or other content without appropriate permission.
Abenezer Tutoring will take reasonable measures to protect Client and Student information. Clients must respect the privacy of Teachers and other Clients.
Abenezer Tutoring and its Teachers will make reasonable efforts to provide high-quality tutoring. However, academic results cannot be guaranteed because student performance may depend on factors including attendance, student effort, homework completion, previous academic level, examination difficulty, learning environment, consistency of practice, and individual learning ability.
Clients may communicate preferences regarding a Teacher, subject, teaching style, schedule, or learning requirements. However, Abenezer Tutoring cannot guarantee that a particular Teacher will always be available. The company may assign another qualified Teacher when necessary.
Clients are encouraged to report concerns directly to Abenezer Tutoring management. The company may review communications, speak with the Teacher, review attendance records, offer a replacement Teacher, reschedule lessons, or take disciplinary action where necessary.
A Client may have their service suspended or terminated for serious violations including:
Abenezer Tutoring reserves the right, subject to applicable law and service agreement, to suspend or terminate services where a Client seriously violates these Terms & Conditions. Where appropriate, the company may first issue a warning or attempt to resolve the matter.
If a serious incident occurs involving a Student, Teacher, Client, or other person connected with the tutoring service, Abenezer Tutoring may take immediate reasonable steps to protect the safety and interests of those involved. Where legally required or appropriate, serious incidents may be reported to the relevant authorities.
Official company communication may include phone calls, WhatsApp, email, SMS, or other channels officially designated by Abenezer Tutoring. Clients should ensure that their contact information remains accurate.
Abenezer Tutoring may update its policies, procedures, pricing structures, or service arrangements when necessary. Where a change materially affects an existing Client, the company will provide reasonable notice where appropriate.
By registering for tutoring services, the Client/Parent/Guardian confirms that they have read and understood these Terms & Conditions, agree to pay the applicable fees, agree not to bypass Abenezer Tutoring, agree to treat Teachers and staff respectfully, and understand that academic results cannot be guaranteed.